Frequently Asked Questions
Everything you need to know about your cricket gear and orders.
Do you offer bat knocking-in services?
Yes, we offer a professional knocking-in service for all new English Willow bats. This includes oiling, hand-knocking, and the application of an anti-scuff sheet to ensure your bat is match-ready.
How long does international shipping take?
International delivery typically takes 5-10 business days depending on your location. All overseas orders are shipped via tracked courier services to ensure your equipment arrives safely.
What is your return policy for customized items?
Standard items can be returned within 30 days. However, personalized or customized products, such as teamwear with embroidery or bats that have been knocked-in at your request, cannot be returned unless faulty.
How do I choose the correct bat size?
We provide a comprehensive size guide on our website. Generally, 'Short Handle' is the standard for adults, while junior sizes range from Size 1 to Harrow based on the player's height.
Are all your products genuine brands?
Absolutely. CricketDirect is an authorized retailer for all major brands including Gray-Nicolls, Gunn & Moore, Kookaburra, and Adidas. All products are 100% authentic and sourced directly from the manufacturers.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and offer interest-free financing options through Klarna for eligible orders.